RETURN POLICY – ONLINE PURCHASES
Wild Swans guarantee to refund or exchange any item bought Online, provided the item is returned within 14 days of purchase and proof of receipt is provided.
WILD SWANS DO NOT ACCEPT ANY OF THE FOLLOWING ONLINE RETURNS
- Any item returned more than 14 days after the date of purchase.
- Items that have been worn.
- Items where the tag has been removed, unless the item is deemed faulty.
- Any product deemed by Wild Swans not be in perfect saleable condition.
Refunds – apply to items bought online only, and not to items bought in store.
Notify Us – Before you return something you must notify us within 48 hours of receiving an item by emailing us at – firstname.lastname@example.org.
PLEASE SEND ALL RETURNS TO: 152 UPPER STREET, ISLINGTON, LONDON, N1 1RA.
Receipt – Please include your original receipt in the returned parcel. Returned items not accompanied by a receipt will not be accepted.
Exchange – Wild Swans will exchange any item for the same item in a different size, subject to availability. If a different garment is desired, please return the item and place a new order.
Pierced Earrings – In the interests of hygiene we are unable to accept returns or exchanges on pierced earrings.
Boots & Shoes – must be returned in their original designer box. Shoes returned without their original designer boxes will not be accepted.
Condition – We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.
Refund – If you wish to receive a refund we will re-credit the original purchasers credit card for the sum paid less any taxes and duties and less the postal costs. Please note that postal costs for returned goods are the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we regret we cannot be responsible for goods lost or damaged in transit.
RETURN POLICY - SALE ITEMS BOUGHT ONLINE
Same as above, except that all Sale items must be returned within 7 days of the purchase date and proof of receipt is provided.
RETURN POLICY – IN STORE PURCHASES
- Wild Swans do not offer in store Refunds.
- All items bought in store, are bought as seen.
- Refunds may only be applicable if the item is seen as faulty - this is at the discretion of the manager.
- An item may be exchanged for a credit note provided that the item is returned within 7 days unused.
- All Sale items are final, no exchange or credit note given.
- This does not affect your statutory rights.