RETURNS

We now offer Instant Refunds and Exchanges through our partner Reveni. Please read all related information below. To begin your Return via Reveni, please have your order number and email address ready and click HERE.

ONLINE PURCHASES

Wild Swans guarantee to refund or exchange any item bought Online, provided the item is returned within 14 days of purchase and proof of receipt is provided. CHRISTMAS 2024 RETURNS UPDATE: We offer extended Returns until 10th January. This applies to all online purchases, and full price purchases in store.

WILD SWANS DO NOT ACCEPT ANY OF THE FOLLOWING ONLINE RETURNS

Any item returned more than 14 days after the date of purchase *with the exception of our Christmas 2024 extension
Items that have been worn
Items where the tag has been removed, unless the item is deemed faulty
Any product deemed by Wild Swans not be in perfect sale-able condition
Refunds apply to items bought online only, and not to items bought in store

RETURNS

REFUND: If you wish to receive a refund we will re-credit the original purchasers credit card for the sum paid.

We offer Instant Refunds through our partner Reveni. You will be refunded as soon as your request is processed without waiting for the goods to arrive at our warehouse. If you opt for an instant original payment method, note that the refund might take 2/3 business days to arrive.

It is advisable to keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.

EXCHANGE: We now offer Instant Exchanges through our partner Reveni. You can exchange an item for a different variant or product. Your new item will be sent out straight away before you send off your unwanted item, so you can enjoy them as soon as possible.

Pierced Earrings: In the interests of hygiene we are unable to accept returns or exchanges on pierced earrings.

Boots & Shoes: Must be returned in their original designer box. Shoes returned without their original designer boxes will not be accepted.

Condition: We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached.

We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.

SALE ITEMS BOUGHT ONLINE

Same as above.

IN STORE PURCHASES

Wild Swans do not offer in store Refunds
You may get a credit note or exchange your purchase, provided that the item is returned within 14 days unused unless it is Christmas period
All items bought in store, are bought as seen
Refunds may only be applicable if the item is seen as faulty - this is at the discretion of the manager
All Sale items are final, no exchange or credit note given
This does not affect your statutory rights